Supreme PointDocs

iPad app

Find a package

Look up any package at your location and check its photos, proof of delivery, and history.

iPad app · Front desk Download PDF

The Packages tab lists your location's packages in three groups. To find an older package or narrow the list, use the search screen. Managers and Associates can find packages in the iPad app.

Browse the Packages tab

  1. On the Packages tab, tap one:
    • All packages: packages waiting at the front desk. Incoming packages show Logged and outgoing packages show Ready for pickup.
    • In progress: packages someone has grabbed and is delivering.
    • Completed: packages that were delivered or picked up, and packages marked Lost.
  2. (Optional) Pull down on the list to refresh it.
  3. Tap a package to open it.

Each row shows the package ID (INC/ for incoming, OUT/ for outgoing), the tenant, how long ago it was added, the assignee, and the status.

Note: Associates see only their own packages on the In progress tab. Managers see every package in progress at the location.

Search for packages

  1. On the Packages tab, tap the search icon at the top right.

    The Search for packages screen opens.

  2. Under Package, set any of these filters:

    • Type: Incoming or Outgoing.
    • Status: Logged, In Progress, Completed, or Lost.
    • Logged by: the staff member who logged the package. Only Managers see this filter.
    • Logged after, Logged before, Completed after, Completed before: tap one, pick a date, and tap Done. Tap Clear Date to remove it.

  3. Under Tenant, (optional) tap Tenant Contact Name includes... or Tenant Name includes..., type part of the name, and tap Done.

  4. Under Sender, (optional) tap Sender name includes..., type part of the name, and tap Done.

  5. Tap View matching packages (N), where N is the number of packages that match.

Search results shows each filter you used and lists the matching packages. Tap the x on a filter to remove it, or tap a package to open it. To start over, tap Clear on the Search for packages screen.

View package details

  1. Tap a package on the Packages tab or in Search results.
  2. On Package information, check:
    • Delivery person: the courier who brought or collected the package, and their company.
    • Package: the type, Current status, Assigned associate, and Package photo.
    • Tenant and Sender (or Recipient for outgoing packages).
    • Delivery proof: for completed packages, the Delivery photo, or Signed by and the Signature.
  3. (Optional) Tap a photo or signature to see it full screen. Tap anywhere to close it.
  4. (Optional) Tap Activity log to see each step in the package's history, with the date and time, grouped by month.

Troubleshooting

  • A package isn't on any tab: it may be waiting for a package photo review. See Resolve a suspicious package review.
  • Image Unavailable: the photo couldn't load. Go back and open the package again.

See also