Get started on the dashboard

The customer dashboard is where Owners and Admins run their organization: locations, staff, tenants, and billing. Only Owners and Admins can sign in to it. Front-desk staff (Managers and Associates) use the iPad app instead. A location is one building where your front desk handles packages.

#Before you begin

• You need the organization invite email from Supreme Point. Its button says Review plan and continue, and the link expires 14 days after it's sent.
• Have a payment card ready. Checkout asks for one even when your plan starts with a free trial.

#Accept your organization invite

1. In the invite email, click Review plan and continue.

   The Choose your Supreme Point plan page opens. The plan Supreme Point recommends for you is marked Suggested, and the free trial length shows at the top.

2. Click the plan you want. It's marked Selected.

3. Click Start for free. If no plan is selected, the button says Choose a plan and you can't continue.

4. Under Account details, check Your name and enter a Password of at least 8 characters. The Email is the address your invite was sent to and can't be changed.

5. Enter the password again in Confirm password.

6. (Optional) To pick a different plan, click Change next to Selected plan.

7. Click Create account and continue to payment.

8. On the secure Stripe checkout page, enter your payment details and finish checkout.

When payment is confirmed, you see Your trial is active (or Your account is active if your plan has no trial), with a summary of your plan, when the trial ends, and the first charge. Click Set up your first location to continue.

Note: If the page says Still confirming payment, keep it open or click Try again. Your account stays inactive until Stripe confirms the payment.

#Finish checkout later

If you leave Stripe checkout before paying, you see Billing setup paused. Your account is saved, but it isn't active and your trial hasn't started.

1. Open the same invite email and click Review plan and continue again.
2. Sign in with your Work email and the password you created.
3. On the page titled Activate and your organization's name, click Continue to secure checkout and finish checkout.

#Set up your first location

The first time you sign in, the dashboard shows a Launch checklist.

1. Click Create first location.
2. Enter the Building name.
3. Under Property type, click Residential, Commercial, or Mixed-use.
4. Enter the Street address. It must start with a street number, such as 140 Harbor Point Blvd.
5. (Optional) Enter the Suite / floor.
6. Enter the City, a two-letter State such as MA, and the ZIP.
7. Check the Location email. It starts filled in with your own email.
8. Enter a 10-digit Phone number.
9. Click Save location. The button stays grayed out until every required field is valid.

The location's dashboard opens, and the location shows in the Location switcher at the top of the sidebar. Next, invite the people who'll work the front desk: see Invite your front desk staff.

#Add another location

1. Click Supreme Point at the top of the sidebar to open Sites.
2. Click Add location.
3. Fill in the form as described in Set up your first location, then click Save location.

#Switch between locations

Most pages, such as Packages, Tenants, and Staff, show one location at a time.

1. Click the Location switcher at the top of the sidebar.
2. (Optional) Type in Search buildings... to narrow the list.
3. Click the location.

#Sign in and out

1. Go to app.supremepoint.app.
2. Enter your Work email and Password.
3. Click Sign in.

The Sites page opens. If you haven't finished checkout yet, the dashboard sends you back to finish it instead.

To sign out, click your name in the top-right corner, then click Sign out.

#Reset your password

1. On the sign-in page, click Forgot password?.

2. Enter your Work email and click Send reset link.

   The Check your email page confirms where the link was sent.

3. In the email, click Reset Password.

4. Enter a new Password of at least 8 characters, enter it again in Confirm Password, and click Save Password.

The dashboard's sign-in page opens with your email filled in. Sign in with your new password.

If the email doesn't arrive, check your spam folder. After 45 seconds, you can click Resend reset link.

Important: Use the newest reset email. If a link says This reset link is expired or invalid., request a new one.

#Troubleshooting

• Invite link not found: the invite is invalid, expired, or already used. Ask Supreme Point to send a new one.
• This invite is for location staff: you opened a staff invite. Staff join in the iPad app. See Get started on the iPad.
• Sorry, but we couldn't locate a user with the email address entered: the email you entered for a password reset isn't on an account. Check the spelling, or use the email your invite was sent to.
• A Manager or Associate can't sign in: the customer dashboard is for Owners and Admins only. Staff sign in on the iPad.

#See also

• Invite your front desk staff
• Add tenants and contacts
• Manage billing
• Add admins and team members