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iPad app

Log an outgoing package

Record a package a tenant is sending, then record the courier who picks it up.

iPad app · Front desk Download PDF

An outgoing package is one a tenant leaves at the front desk for a courier to collect. Managers and Associates can log outgoing packages and mark them as picked up in the iPad app.

Before you begin

  • Allow the iPad app to use the camera. If you turned it off, turn it back on in iPad Settings.

Log the package

  1. On the Packages tab, tap the + button.

  2. On the Add new package screen, tap Outgoing under Package type.

  3. Tap Package photo, then tap Take Photo and photograph the package with its shipping label showing. You can also tap Choose from Library.

    The app reads the label and fills in Receiver name and Receiver address, and picks a matching Tenant name and Contact when it finds one.

  4. If the tenant isn't filled in, tap Tenant name and tap the tenant who is sending the package.

  5. If the contact isn't filled in, tap Contact and tap the person sending it.

  6. If Floor / Unit is empty, tap it, enter the floor or unit, and tap Done.

  7. (Optional) Tap Receiver name or Receiver address to add or correct them.

  8. Tap Confirm and add package.

The package shows as Ready for pickup under All packages.

To add a tenant or contact who isn't listed, follow the same steps as for incoming packages in Add a tenant or contact.

Hand the package to a courier

  1. On the Packages tab, under All packages, tap the package.
  2. Tap Mark as picked up.
  3. On Select pickup courier, search for the courier and tap their name.

The package's status changes to Completed and it moves to the Completed tab. If the tenant contact has an email address, they get an email saying their package was picked up.

Note: You can't select a courier marked Banned. The app shows Courier Banned instead.

To add a courier who isn't listed, type their name, tap the row with Create new under it, and fill in the form as described in Add a courier. After you tap Save courier, you go back to Select pickup courier. Search for the new courier and tap their name.

Troubleshooting

  • Confirm and add package is grayed out: check that the Package photo, Contact, and Floor / Unit are filled in.
  • Mark as picked up doesn't show: the package has already been picked up. Check the Completed tab.

See also