Log an incoming package

Logging a package records who brought it, five photos of its outside, and which tenant contact (the person at the tenant company) it's for. Managers and Associates can log packages in the iPad app. After you save, Supreme Point checks the photos for visible warning signs before the package is ready to deliver.

#Before you begin

• Allow the iPad app to use the camera. If you turned it off, turn it back on in iPad Settings.

#Log the package

1. On the Packages tab, tap the + button.

2. On the Add new package screen, make sure Incoming is selected under Package type.

3. Tap Courier, search for the courier by name, and tap their name. To add a courier who isn't listed, see Add a courier.

4. Tap Package photos and take the five photos. The app asks for each one in turn:

   • Front and label: the full front, with the shipping label readable.
   • Top
   • Left side
   • Rear
   • Right side

   Walk around the package to take each photo. Don't lift, open, or move it.

5. Check the photos, tap Retake under any you want to redo, then tap Use these photos.

   The form shows Photo review started when the photos are uploaded.

6. Check the fields the app filled in from the shipping label. It reads the label in the Front and label photo and fills in Sender name, Sender address, Tracking number, and Floor / Unit, and picks a matching Tenant name and Tenant contact when it finds one.

7. If the tenant isn't filled in, tap Tenant name and tap the tenant. To add a tenant who isn't listed, see Add a tenant or contact.

8. If the contact isn't filled in, tap Tenant contact and tap the person the package is for.

9. If Floor / Unit is empty, tap it, enter the floor or unit, and tap Done. It fills in automatically when the contact has a floor saved.

10. (Optional) Tap Sender name, Sender address, or Tracking number to add or correct them.

11. Tap Confirm and add package.

The package is saved with the status Photo review, and the Reviewing package photos… screen opens. Keep it open. If nothing looks wrong, the app goes back to the package list and the package shows as Logged under All packages. If the tenant contact has an email address, they get an email saying their package was received.

Note: If the photos show possible warning signs, the app shows a warning instead. See Handle a package photo warning.

#Add a courier

Add a courier while you log a package.

1. On the Courier screen, type the courier's name.
2. Tap the row with the name you typed and Create new under it.
3. (Optional) Tap Scan ID and take a photo of the courier's ID. The app fills in First name, Last name, and ID number from it.
4. Enter or check First name and Last name.
5. Tap Photo, then tap Take Photo or Choose from Library.
6. Tap Company and tap the courier's company. If it isn't listed, type the name, tap Create new, and tap Create company.
7. (Optional) Enter the ID number.
8. Tap Save courier.

You go back to Add new package with the new courier filled in.

You can't log a package from a banned courier. If you tap a courier marked Banned, the app shows Courier Banned and doesn't select them.

#Add a tenant or contact

Add a tenant or contact who isn't in the list yet.

Add a contact to an existing tenant

1. Select the tenant, then tap Tenant contact.
2. Type the contact's name, then tap the row that says Add as new contact.
3. Check First name and Last name, and enter the Floor / Unit.
4. (Optional) Enter Email and Phone. The contact only gets package emails if you add an email address.
5. Tap Save, then tap OK.

Add a new tenant

1. Tap Tenant name, type the tenant's company name, and tap the row with Create new under it.

   The form shows the tenant with New tenant under its name.

2. Tap Tenant contact, type the contact's name, and tap the row that says Enter full contact details.

3. Enter First name, Last name, and Floor / Unit, plus (optional) Email and Phone.

4. Tap Save.

The new tenant and contact are created when you tap Confirm and add package.

#Handle a package photo warning

When the photo review finds possible warning signs, the package is held with the status Review required and the app shows Possible package indicators found. with the photos and indicators it found.

Important: If you think there may be immediate danger, move away and follow your site's emergency procedure. Emailing support isn't an emergency response.

1. Read the Observed indicators and look at the photos.
2. Choose what to do:
   • Email suspicious-package support: sends the package to Supreme Point support for review. The package stays on hold with the status Support review until it's resolved from the customer dashboard. Tap Return to packages.
   • Skip warning and continue: in Skip this warning?, tap a reason and then tap Confirm skip. Your choice, name, and time are recorded, and the package becomes Logged.

If the review can't produce a result, the app shows Package photo review unavailable. Tap Continue to log the package, or Email suspicious-package support.

If you leave this screen, the app brings you back to it the next time you open the Packages tab. You can also open the package and tap Open required review.

#Troubleshooting

• Confirm and add package is grayed out: check that all five photos are taken and Photo review started shows, and that Courier, Tenant contact, and Floor / Unit are filled in.
• "Tap to enter the required contact details." under Tenant contact: the label named someone who isn't a contact yet. Tap Tenant contact to choose a contact or enter their details.
• "No matching tenant found. Tap to select one." under Tenant name: the label's recipient didn't match a tenant. Tap Tenant name to choose or add one.
• Photo review unavailable, or a red message under the photos: tap Retry.
• Retake photo: the photo was too small. Move closer and take it again.
• Camera access required: turn on camera access for the app in iPad Settings.

#See also

• Deliver a package
• Log an outgoing package
• Log an escort visit